Hope Dealer T-Shirt

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return and refund policy below to understand the process and conditions.

Returns:

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Time Frame: You have 30 days from the date of purchase to initiate a return.
• Process: To initiate a return, please contact our customer service team at support@kensingtonhope.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
• Approval: If your return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges:

• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at support@kensingtonhope.com. We will arrange for a replacement to be sent to you at no additional cost.
• Size or Color Exchanges: If you need to exchange an item for a different size or color, please follow the return process to send the item back and place a new order for the desired item.

Non-Returnable Items:

• Certain types of items are non-returnable, such as perishable goods, custom products, and personal care items. Please check the product description before making a purchase.

Contact Us:

• If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at support@kensingtonhope.com

By providing a clear and transparent return and refund policy, we aim to build trust and ensure a positive shopping experience for all our customers.

Shipping Policy

We strive to provide our customers with a seamless and reliable shipping experience. Below you will find detailed information about our shipping methods, packaging, and costs.

Shipping Methods:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Delivery by the next business day.

Shipping Costs:

• Standard Shipping: $5.99 flat rate or free for orders over $50.
• Expedited Shipping: $15.99 flat rate.
• Overnight Shipping: $25.99 flat rate.

Processing Time:

• Orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the following business day.
• During peak seasons or holidays, processing times may be longer.

Packaging:

• All items are carefully packed to ensure they arrive in perfect condition. We use eco-friendly and recyclable materials whenever possible.
• Fragile items are wrapped in protective packaging to prevent damage during transit.

Shipping Destinations:

• We currently ship to addresses within the United States, including Alaska and Hawaii.
• International shipping is available to select countries. Please contact our customer service team for more information.

Tracking Your Order:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our carrier’s website.
• If you do not receive a tracking number, please contact our customer service team at support@kensingtonhope.com

Delivery Issues:

• If your order has not arrived within the estimated delivery time, please check the tracking information provided. If you have any concerns, contact our customer service team for assistance.
• In case of lost or damaged packages, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.

International Shipping:

• International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost.
• Delivery times for international orders may vary due to customs processing and other factors beyond our control.

Contact Us:

• If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at support@kensingtonhope.com 
• By providing clear and detailed information about our shipping policy, we aim to build trust and ensure a positive shopping experience for all our customers.